Keys to outsourcing: 76% of respondents plan to outsource at the same rate or more in the next two years
DXC Technology, Everis and Ibermtica are the technology service providers most valued by large Spanish companies, with a satisfaction rate of 83%. They are followed by Accenture in the ranking, with 81%; and T-Systems, Deloitte, Econocom and TCS, all four with 80%, according to the study on IT outsourcing in Spain 2020 which was presented this morning at a joint digital event of the strategy consultancy firm Quint and market research firm Whitelane Research.
The perception of technology providers in Spain remains the highest in all of Europe and the average satisfaction this year has increased by two percentage points, from 75% to 77%. Without a doubt, these are the data that reflect a maturity of this type of service in our country.
The study analyzes more than 620 IT outsourcing contracts and more than 450 cloud contracts, through surveys of 230 participants, all executives of the main Spanish companies in terms of investment and spending in technology.
According to Juan Manuel Gonzlez, partner and responsible for efficiency and sourcing at Quint, “suppliers in Spain have the means to become the industry of reference to provide technological support to the rest of European countries, thus becoming a center of” nearshore “competitive”.
Providers score notably high in most aspects analyzed by this survey, such as service quality, account management or value for money; however, they still have work to do. The proactivity rating is below average at 68%. In fact, customers create higher expectations as the contractual relationship progresses and expect proactive improvements from vendors that don’t always happen. In this regard, Econocom (80%), Accenture and Fujitsu are the best rated, the latter with 79%. Another workhorse is innovation when introducing new technologies or services, with an overall satisfaction rate of 68%. Accenture stands out in this regard with 82%.
“Over the next two years, more technology outsourcing is expected in Spain, as 76% of respondents plan to outsource at the same rate or more,” says Juan Manuel Gonzlez, partner and manager efficiency and sourcing at Quint.
“Our opinion is therefore that the technological subcontracting activity will be strengthened due to the pandemic and has already positioned itself as a structural solution in this type of crisis”, underlines Juan Manuel Gonzlez, partner of Quint.
Over 50% of organizations are already using Agile as their preferred delivery model and 26% plan to use it, according to managers surveyed; only 8% of organizations say they do not use or do not plan to use this methodology.
One of the aspects that Spanish companies have not been able to resolve is the hiring of Agility services. Only 8% of contracts in this work methodology are based on a results-based model, according to this report.
If we focus on cloud services, Google leads the two new rankings of “infrastructure platforms” (IaaS and PaaS) and “software (SaaS) in the cloud”. In the top spot, Google Cloud Platform tops the list with a score of 85%, followed by Amazon Web Services with 82% and Microsoft Azure (77%).
The so-called “hyperscalaires” dominate the Spanish market, with Oracle Cloud Platform and IBM Cloud behind in the table.
According to the Quint and Whitelane Research outsourcing study, satisfaction with cloud software vendors is very high, averaging 82% (5% above the overall satisfaction rate of other vendors technological services). ). Google Suite has the highest score with 88%, followed jointly by Salesforce.com and Microsoft Office 365 (both with 84%).