Productivity, employee motivation and the ability to serve customers suffer in medium-sized Spanish companies due to the technological challenges associated with teleworking. This is revealed in the latest report commissioned by Ricoh, based on a survey of 632 European workers during the coronavirus pandemic.
According to the study, which examines changes in the way of working due to Covid-19, companies with 250 to 999 employees still face significant challenges in adequately adapting to remote working. While 66% of those polled say they can work easily to the point where telecommuting could become the corporate norm, 65% say they don’t work in person.
In these times when business continuity is at stake, nearly a third (27%) of employees do not have the right technology to collaborate with colleagues when they are telecommuting. Additionally, 24% say they don’t have the tools to deliver results to clients while working remotely.
The difficulties of teleworking also jeopardize regulatory compliance (compliance) in organizations. In fact, 27% of employees say they have problems respecting the company’s internal regulations when working remotely, due to technological limitations. This could have serious consequences for companies that must follow industry-specific regulatory processes or broader legal requirements such as GDPR.
Regarding security, 39% of employees surveyed say they have not received training in IT security processes during detention, which can be used by cybercriminals to launch attacks leading to the paralysis of the company’s activity. In contrast, faced with technological problems, the study indicates that workers are not getting all the help they need. Specifically, 30% say they don’t have the support of their IT colleagues because they are too busy.
As a result, frustrations related to technological difficulties and the inability to collaborate effectively when teleworking demotivates nearly a third of employees (31%). Tech issues are also affecting work-life balance, with 42% working longer hours than when working in person at the office.
Ramon Martin, CEO of Ricoh Spain and Portugal, says: There is no doubt that many companies are in survival mode right now. To ensure business continuity and be more competitive, it is necessary to implement safe and intelligent working methods, which imply greater productivity and a better user experience, while promoting flexibility and work-life balance. and privacy. The way is clear: identify and solve problems related to technology with the dual objective of facilitating teamwork and ensuring the security of all information and IT infrastructures and compliance with internal and external procedures of the company .