Listening to the employee, the key to facing the new reality of work

The pandemic poses major productivity challenges for Spanish companies. On the one hand, 9 out of 10 human resources managers believe that the performance of the workforce will be reduced because managers have less supervision capacity; More than half of CEOS believe that their workforce will have to be reduced in 2021 and 3 in 4 see an acceleration of the necessary technological transformation. Meanwhile, 92% of employees say the pandemic is affecting their performance due to social isolation and economic uncertainty.

According to the latest surveys conducted by Mercer, the main concerns of employees are about keeping their jobs, their financial solvency and their ability to take care of their families. All of them are basic needs which, if not met, can generate stress that will lead to the neglect of key aspects of their jobs, such as customer service, which are essential to business strategy. In this current context of uncertainty, it is essential that companies put in place mechanisms allowing an active listening to the needs of their employees so that they can effectively face the new work dynamic.

This is the main conclusion of the virtual meeting on October 9 “The importance of the employee’s voice in the new way of working”. A webinar in which Mercer’s experts presented the six key dimensions that can facilitate a better transition to new ways of working: returning to the office, improving flexible working, boosting digital collaboration, reinventing the employee experience, optimizing costs and improving employee well-being. These are the aspects that organizations must review to attract and retain the right talent, increase productivity, reduce expenses and provide their employees with the conditions they need for optimal performance.

According to Alonso Roquero, Digital Solutions Manager for Talent Management and EX at Mercer, “Before going back to the office and implementing new telecommuting policies, organizations need to think about which strategy best fits their model. commercial. Our team provides strategic advice, from the design to the implementation of the strategy, providing full support throughout the process, as well as evaluating the results obtained ”.

According to the “Global Covid-19 Response Survey” carried out by Mercer, more than 70% of companies have confirmed their intention to change their telecommuting policies in the coming months before allowing an organized return to the offices. For this, it is essential to strengthen the relationship of trust between employees and managers in order to guarantee adequate communication between the two and to strengthen commitment and motivation. This can be achieved through tools such as Remesh, an interactive meeting technology platform for groups developed to foster agile dialogue on a specific challenge, project or situation between managers and employees, as well as to take faster decisions, saving time and money. .

“In today’s environment of uncertainty, having critical information that enables organizations to react quickly at all times is essential,” said Mariv Garca-Valdecasas, Mercer’s employee experience manager. “At Mercer, we support our clients with effective use of data and metrics to quickly implement strategies that enable rapid adaptation, as well as analysis and monitoring of results achieved.

In order to help organizations navigate the changes and the new way of working, Mercer has developed a framework for action that allows companies to configure a strategy of actively listening to the needs of their employees, and thus to be able to effectively assess the risks and opportunities that arise during the pandemic. Mercer recommends that organizations follow a clear roadmap to implement new approaches quickly and securely tailored to the specific business model.

The trend in the global market is to actively listen through four initiatives: Specific Impulses, Virtual Focus Groups, Preference Analysis, and Unlimited Impulse Platforms. While taking the pulse of employees, like Sirota, makes it possible to obtain answers thanks to the development of a survey, virtual groups, like Remesh, make it possible to focus on a precise subject and to promote an active debate between all participants, This tool is a dynamic solution that promotes interaction between employees in current moments of physical disconnection. Mercer can help you implement them quickly.

Thus, active listening is touted as the greatest catalyst for adaptive response, preventing employees from feeling isolated and improving their sense of belonging to the team, which in turn increases performance and productivity.

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