Since the COVID-19 pandemic began to demolish the entire world, businesses and organizations of all sizes have had to adapt. To move the vast majority of their workforce to work from home situations. But how are businesses adapting to the new work from home?
Austin, Texas-based unified communications (UC) monitoring and analytics company Vyopta recently released the results of a recent survey. Focused on how organizations have adapted to remote work and their plans for the future.
Teams, Zoom and Cisco take the company by storm
The survey, conducted in July, interviewed those who work for organizations with more than 1,000 employees. All of them manage, supervise or advise the CPU, technology budget and / or planning or facility management of your business.
The poll showed that video is now the new normal. Over two-thirds (68%) of companies plan to hold meetings either entirely by video. Or give participants the option to join by video.
UCaaS (Unified Communications as a Service) is sweeping the big boys in general. Four in five companies (80%) relied primarily on UCaaS to rapidly develop their remote workforce.
Microsoft, Cisco and Zoom are now “the big three” in videoconferencing. Microsoft Teams was ranked # 1 business-to-business video collaboration company, with Cisco and Zoom # 2 and # 3.
Multi-vendor UC environments are standard in all businesses. About two-thirds of businesses use two or more providers of video collaboration technology.
Almost four in five (78%) of people surveyed rated their video quality as very good or fantastic – they never had any issues or had rare issues.
The problems still exist
One in five respondents (20%) faced many problems, but employees were able to solve the problems. Only 2% described their video quality as poor with frequent quality issues that severely affected productivity.
The companies indicated that these were video and voice quality issues. More than one in four (27%) of the largest companies reported video service quality issues and nearly three in four (73%) voice service issues since the start of the pandemic.
Quality is vital and that’s what Zoom and Teams are focused on. More than three in four respondents (77%) believe that improving the quality of video service for employees in the future is important or extremely important.
Companies are planning to cut real estate. Almost 60% of businesses plan to change their office space needs, with around 50% reducing office space and 10% providing additional space for social distancing.
Microsoft Teams has become a meeting giant. Those of Redmond have arrived at the key moment to offer a premium product for teleworking.